What if UPS delivers a package to the wrong address?

Who is responsible if package is delivered to wrong address?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

Is it illegal to keep a package delivered to the wrong address?

As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient.

What do I do if UPS delivered someone else’s package?

If the package was delivered to a neighbor or released without a signature and has not been opened, you have five business days from the day of delivery to request a Return to Sender. After five business days you will need to contact the shipper.

How do I report my package was delivered to the wrong address?

You should contact the courier company to:

  1. Notify them about the misdelivery.
  2. Get them to check who received your package—the company has this information in their internal system.
  3. Ask them to sort out the problem and deliver the package to you.
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Is UPS liable for lost packages?

UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight® shipment, where there is no declared value.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Is it theft to keep a misdelivered package?

Under this view, whether an unintended recipient receives misdelivered or misaddressed mail, it is unlawful to remove any such item from the mail and possess it with the intent of preventing the item from reaching its intended recipient. Such mail is considered stolen and is protected by § 1708.

Can you keep something delivered by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

How long does a UPS investigation take?

How long will UPS take to investigate damage or find my lost package? Depending on the country, the process to investigate a damaged or lost package generally takes 8 to 15 business day.